Q: What is Soru Society?
A: Soru Society is your go-to shop for all things anime! We offer a wide range of products, including anime figures, keychains, artifacts, plush toys, stickers, wallets, socks, caps, hats, lamps, posters, necklaces, and more.

Orders and Payment

Q: How can I place an order?
A: You can place an order directly on our website by adding your desired items to the cart and following the checkout process.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and other secure payment methods.

Q: Can I cancel or change my order?
A: If you need to cancel or change your order, please contact us within 24 hours of placing the order at [email protected] 

Shipping and Delivery

Q: What are your shipping times?
A: Our estimated shipping times are as follows:

• USA: 7-15 days
• Canada: 15 or more days
• UK: 10 days
• Europe: 10 days
• East Europe: 20 days

Q: How long does it take to process my order?
A: All orders are processed within 48 hours of receiving your order confirmation.

Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Shipping costs and delivery times will vary based on the destination.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

Returns and Refunds

Q: What is your return policy?
A: We accept returns within 15 days of purchase. The item must be unused and in its original packaging. Please contact our customer service team to initiate a return.

Q: How do I get a refund?
A: Once we receive and inspect your returned item, we will process your refund. The refund will be applied to your original method of payment within a few days.

Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs unless the item received was defective or incorrect.

Products and Inventory

Q: What should I do if an item is out of stock?
A: If an item is out of stock, you can sign up for our email notifications to be alerted when it becomes available again.

Customer Support

Q: How can I contact customer support?
A: You can reach our customer support team via email at [email protected] 

Q: Do you have a physical store?
A: No, Soru Society operates entirely online, allowing us to offer a wider range of products at competitive prices.