Return Policy

At Soru Society, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of purchase.

Conditions for Returns

• Unused Items: Items must be unused and in their original packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Process

1. Contact Us: Email us at [email protected] with your order number and reason for return.
2. Receive Authorization: We will provide you with a return authorization and instructions.
3. Ship Item: Send the item back to us at the address provided. You are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• Inspection: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.

Exchanges

If you need to exchange an item for a different size or color, please contact us at [email protected] for assistance.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or refund.

Contact Information

For any questions about our return and refund policy, please contact us at [email protected].